Why You Need ITIL Certification?

ITIL certification demand is still growing in 2014. There are numerous employers that pay high salaries for those that have ITIL certification and experience in this IT service management best practices methodology.

Is ITIL certification required for your organization?

A little research on current IT certifications will immediately reveal to you how important ITIL certification is. ITIL practices and procedures are designed to help companies identify IT areas where they need improvement. The ITIL framework provides vendor-neutral guidelines on how to reduce costs and increase productivity.

It is important to remember that ITIL certification does not recommend any tools. It describes a set of best practices to IT service management. Therefore, having an ITIL certification doesn’t mean you know how to use a specific tool.

 “ITIL is the only consistent and comprehensive documentation of best practice”. Many organizations worldwide use the ITIL guidance on the provision of quality IT services. ITIL also describes the environmental facilities which are required to support IT service management.

Example for ITIL uses

Have you ever seen a FAQ page, or come across a step-by-step guide to resolve some IT issue? This is a well known example of using ITIL practices to reduce helpdesk incoming calls on the company’s internal portal or external website. ITIL can also help you decide whether you are going to implement a change in house or outsource it. These simple, yet effective, best practices are taught as part of ITIL certification.

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Cloud Efforts with ITIL

Most IT organizations use ITIL service management to improve their service delivery. Yet these organizations often face significant challenges with cloud computing. Cloud is a service consumption model. To succeed with cloud you need service management. This post shows how to make sure your ITIL processes are set up to aid your cloud efforts, and not hold them back.

Question your perceptions of ITIL, and be sure you use ITIL for its intended purpose. ITIL is a reference that describes generic service management best practices. Examine your existing ITIL implementation. With cloud, external providers do most of the work. Cloud ops teams must shift to managing services and service providers, but your teams may not be at the required level of ability.

Examples of new skills include:

Service Level and Supplier Management transform from “nice to have” to “absolutely must have.”

Capacity Management takes on an entirely new meaning too, shifting from component (long lead time) to service (near real-time.) In addition, removing excess capacity is a critical success factor. Traditional IT has little or no skill in making sure excess capacity goes away quickly.

Event Management and monitoring becomes critical since the cloud service masks the underlying IT infrastructure. User transactions (synthetic or live) become the basis of monitoring.

Incident and Problem Management shift from leading investigations and troubleshooting to gathering information and communicating status.

Strategy changes from “build or buy” to “rent”, and the service portfolio requires careful attention to maximize benefits.

Understand that in cloud, development (dev) teams may want to release software daily or hourly. The traditional weekly or monthly change planning meeting is too slow. Existing Change and Release Management (ITIL) processes must change. IT governance, compliance, and audit must adjust to the new change management processes – this includes IT Compliance, Security, and General Computing Controls as well. Access Management has to change to accommodate shifting roles and responsibilities.

Familiarize yourself with the other related framework types successful ITIL implementations require such as Capability Maturity Model Integrated (CMMI), Control Objectives for IT and Related Technologies (COBiT), SERVQUAL, Six Sigma, and project management methodologies like those from the Project Management Institute (PMI.) All require tuning to align with cloud.

Launch your cloud ITIL initiative now by forming a committee chartered with documenting services in business context and terms. Next, evaluate business needs or market initiatives with customers to understand how IT service improvement can augment desired business outcomes from cloud. Develop ITIL process improvement proposals justified on expected business value from cloud computing.

QUANTUM Global Academy is famous for providing training in ITIL, PMP, Six Sigma, event management, retail management and logistics & supply chain in Gurgaon, Delhi. We are here to help for improving company’s performance and productivity. For more information visit our website quantumglobal.org/ or can call us at 01244609530, 08527092037

ITIL Certification For A Career In IT Services

The ITIL Certification has become a good standard for everyone, who works in the IT industry. Nowadays, it is not enough to only have job experience or an academic background in IT. Many organizations now only hire professionals, who have the ITIL Certification because it shows that they are highly qualified.

The ITIL Certification stands for IT Infrastructure Library Certification, and it is a set of standards which are set for all IT related operations in the IT industry. This certification is accredited by the Information Systems Examination Board and they are responsible for preparing all those potential candidates, who wish to pass this certification.

Many people think that it is not necessary to go for this certification but that is a big misconception. The ITIL Certification offers a number of benefits. It is a great option for beginners or advanced IT professionals because it lets them know the standards and framework, that is expected in the IT industry. Moreover, people who go for this certification know all the IT related jargon which they would otherwise be unaware of.

Many organizations have now started to store and organize their data in a digital manner, and they need people, who have passed this certification, so that they know how to access and use this data in an effective manner. If you are ITIL illiterate, then you will not be able to use this information, which means you might lose job opportunities or chances of career growth.

ITIL Certification is not only beneficial to individuals; it is also beneficial to the organizations. One of the aims of these certifications is to reduce the cost of offering IT services and that can really benefit your organization. As you cut down your cost, you will be able to earn higher profit.

Companies and organizations that go for this certification have a better image in the market, and are more capable of satisfying their customers. It gives an image that your company is advanced and up to date with all the standards for the IT industry. In this way, you can get a competitive edge over other similar companies and get more customers.

All in all, the ITIL Certification has now become a must for anyone, who wants a good and established career in the IT industry. It is definitely an investment that brings about numerous benefits and advantages for both individuals and organizations.

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