Why You Need ITIL Certification?

ITIL certification demand is still growing in 2014. There are numerous employers that pay high salaries for those that have ITIL certification and experience in this IT service management best practices methodology.

Is ITIL certification required for your organization?

A little research on current IT certifications will immediately reveal to you how important ITIL certification is. ITIL practices and procedures are designed to help companies identify IT areas where they need improvement. The ITIL framework provides vendor-neutral guidelines on how to reduce costs and increase productivity.

It is important to remember that ITIL certification does not recommend any tools. It describes a set of best practices to IT service management. Therefore, having an ITIL certification doesn’t mean you know how to use a specific tool.

 “ITIL is the only consistent and comprehensive documentation of best practice”. Many organizations worldwide use the ITIL guidance on the provision of quality IT services. ITIL also describes the environmental facilities which are required to support IT service management.

Example for ITIL uses

Have you ever seen a FAQ page, or come across a step-by-step guide to resolve some IT issue? This is a well known example of using ITIL practices to reduce helpdesk incoming calls on the company’s internal portal or external website. ITIL can also help you decide whether you are going to implement a change in house or outsource it. These simple, yet effective, best practices are taught as part of ITIL certification.

QUANTUM Global Academy is famous for providing training in ITIL, PMP, Six Sigma, event management, retail management and logistics & supply chain in Gurgaon, Delhi. We are here to help for improving company’s performance and productivity. For more information visit our website quantumglobal.org/ or can call us at 01244609530, 08527092037.

Role of ITIL in Project Management

ITIL is a certification on services, so it is rational to believe that IT professionals in the service industry. The world is flattening; products which are outcomes of projects need servicing, and the era where services took over after a project has ended is a thing of the past. These days, the scope of project planning extends to services as well — how the product would be serviced and what the boundaries would be. Projects and services are running companies hand in hand, and this is the way of the future.

ITIL is unquestionably the unparalleled standard for services. It is gaining popularity by the day, people in service industry have hopped onto the band wagon, and we are beginning to see project managers especially show interest in learning the nuances, and leveraging ITIL for a better outcome on their projects.

How ITIL Can Help Project Managers

ITIL delves into how a service is to be formulated, aspects of design, transition, operation and the improvements that can be identified and implemented. Traditional project management stages include initiation, planning, execution, monitoring and controlling – which is more or less principally similar to what ITIL has to offer.

The outcome of a project will act as a feeder to service in most cases. For example, when Microsoft releases their next version of Windows, the product — Windows 8 — needs servicing. Users are going to have issues with capacity and compatibility, among others. In order to service their customers better, Microsoft will have to doff their project hat, and don the service hat, and do what is necessary to service the customer proactively.

In essence, the product led to a service, so service planning and strategizing should be done during the project phase to predict the service issues that might arise, to implement preventive actions if possible or keep corrective actions ready.

Example: Benefits of ITIL in Projects

A particular project uses a vendor to perform certain activities, like delivering necessary hardware and servicing the hardware for a certain period of time. Project management is ably supported with processes to find a suitable vendor, through tools such as bidder conferences, contract negotiations and expert judgment.

Project management can ensure that the vendor is selected, and products are delivered on time — but what are the terms of support? Are there any agreements governing the kind of support the vendor would provide their customers? These questions can be tackled with ease by somebody with ITIL knowledge.

Any support that is agreed upon is bound by the Service Level Agreement (SLA). This document contains all the dimensions of a support – support window (24X7 or 15X5 etc), how soon the vendor responds to issues, how soon he will be able to resolve issues, constraints, conditions when a vendor could be penalized for missing targets. SLA negotiations are a specialty of ITIL, and ITIL professionals are best placed to negotiate these terms. Imagine a project manager who is ITIL certified, he is a force to reckon with.

How ITIL Improves Project Manager’s Chances in the Industry

Today (and for a very long time to come), ITIL certification for a project manager is a priced arrow in his quiver. It gives him options. He can take up positions that involve project management alone or a position that needs both the skills – like the transition manager. And, he will be automatically qualified to take up positions in the service industry based on his ITIL knowledge alone (backed with the IT experience in project management) – such as the service delivery manager.

The role of a service delivery manager is just one of the many managerial positions we have in the service industry – others worth mentioning are IT process manager, data center manager, account manager amongst others.

How Project Managers Can Get Started with ITIL

Project managers can get started with ITIL fundamentals through ITIL v3 Foundation Training which covers the 5 core ITIL libraries:

1.  Service Strategy
2.  Service Design
3.  Service Transition
4.  Service Operation
5.  Continual Service Improvement

The ITIL certification will not only help you be a better project manager, but it will improve your employment prospects as more companies, and especially IT organizations, are utilizing ITIL.

QUANTUM Global Academy is famous for providing training in ITIL, PMP, Six Sigma, event management, retail management and logistics & supply chain in Gurgaon, Delhi. We are here to help for improving company’s performance and productivity. For more information visit our website quantumglobal.org/ or can call us at 01244609530, 08527092037.

ITIL Certification For A Career In IT Services

The ITIL Certification has become a good standard for everyone, who works in the IT industry. Nowadays, it is not enough to only have job experience or an academic background in IT. Many organizations now only hire professionals, who have the ITIL Certification because it shows that they are highly qualified.

The ITIL Certification stands for IT Infrastructure Library Certification, and it is a set of standards which are set for all IT related operations in the IT industry. This certification is accredited by the Information Systems Examination Board and they are responsible for preparing all those potential candidates, who wish to pass this certification.

Many people think that it is not necessary to go for this certification but that is a big misconception. The ITIL Certification offers a number of benefits. It is a great option for beginners or advanced IT professionals because it lets them know the standards and framework, that is expected in the IT industry. Moreover, people who go for this certification know all the IT related jargon which they would otherwise be unaware of.

Many organizations have now started to store and organize their data in a digital manner, and they need people, who have passed this certification, so that they know how to access and use this data in an effective manner. If you are ITIL illiterate, then you will not be able to use this information, which means you might lose job opportunities or chances of career growth.

ITIL Certification is not only beneficial to individuals; it is also beneficial to the organizations. One of the aims of these certifications is to reduce the cost of offering IT services and that can really benefit your organization. As you cut down your cost, you will be able to earn higher profit.

Companies and organizations that go for this certification have a better image in the market, and are more capable of satisfying their customers. It gives an image that your company is advanced and up to date with all the standards for the IT industry. In this way, you can get a competitive edge over other similar companies and get more customers.

All in all, the ITIL Certification has now become a must for anyone, who wants a good and established career in the IT industry. It is definitely an investment that brings about numerous benefits and advantages for both individuals and organizations.

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Why ITIL Training for Employees?

The proverb “work smart, do not work hard” is the motto of Many organizations who want their employees to focus on the core processes such as increase in productivity, and enlargement of their customer base rather than on the non-core ones such as solving incidents and errors.

Organizations want their key personnel to possess vital skills that can be used for positive outcome of a project or in the case of an untoward incident. This is the main reason why they are interested in making their personnel certified in ITIL or other certifications such as PRINCE2 Certification (Projects in Controlled Environment) and PMP Certification (Project Management Professional).

Organizations are increasingly dependant on IT services and it is mandatory that they have to garner profits for the investment incurred for delivering a service.

Technological developments in every industry are occurring at a fast pace and any IT professional or any organization that does not adopt or adapt themselves to the changing trend will lose ground.

In recent times, ITIL has grown in popularity because it is a framework and it can be used by both Multinational Organizations and Small corporations for various benefits such as provision of services according to the requirements of the customer efficiently and effectively and also to stay one step ahead of their competitors.

Advantages for Organizations investing in ITIL certification for their employees:

Implementation of the required ITIL processes to an organization provides staff the capability to rise to the   challenges of any demand.

In other words, ITIL can be best described as a set of policies, principles and procedures that show the way IT services should be managed for a project. An improved performance or minor success during the course of a project paves the way for boosting the attitude of personnel positively.

· For an existing service to be modified as per the needs of business or for a new service to be designed and   released into the live environment in an Organization, personnel should have:

O   The right skills with essential knowledge and capabilities,

O   Technological tools required for the positive outcome,

O   Proper distribution of roles and responsibilities

These three factors are an asset and vital for any organization and to be successful. Implementation of the required processes can help an organization, in the long run, attain these three factors slowly.

An ITIL certification assists personnel to establish better communication with not only their peers but also with customers. Investing in ITIL training can, in due course of time, make the organization ITIL certified and having ITIL certified personnel can convince potential stakeholders and customers that the best policies, procedures and guidelines are followed and this can lead to greater investment in the projects.

Professionals, who have become ITIL certified by means of the organization investing in ITIL training, feel more valued as they can diversify their job routine and better express themselves in their initiative towards improvement, if any.

QUANTUM Global Academy is famous for providing training in PMP, Six Sigma, ITIL, PRINCE 2, event management, retail management and logistics & supply chain in Gurgaon, Delhi. We are here to help for improving company’s performance and productivity. For more information visit our website http://quantumglobal.org/or can call us at 01244609530, 08527092037 or for further query click here.